WARRANTY

Standard Warranty Coverage

Orange Bikes Ltd ("Orange") provides the following warranty to the original owner of each new Orange bicycle:

  • Frame, Rigid Fork (if fitted), Suspension Pivot Bearings & Orange Components:
    • Covered for 3 years from the purchase date.
    • Extended to 5 years at no cost when registered at the time of purchase.

Note: If your bike is not registered, it is still covered for 3 years.

Special Cases & Exceptions

  • Downhill/Competition Bikes : 1-Year Racing Warranty.
  • Paint Finish: Covered for 1 year on all models.
  • Suspension Forks, Rear Shocks & Non-Orange Components: Covered by their manufacturer’s warranty. Claims go through your supplying dealer.

Warranty Conditions

  • Warranty covers repair or replacement of frames, forks, or Orange components.
  • Labour, postage, or additional components are not included.
  • Warranty applies only to bikes purchased from Orange or authorised retailers.

Not Covered

  • Normal wear and tear
  • Improper assembly (e.g. crossed bottom bracket threads)
  • Poor maintenance
  • Damage from accidents, abuse, or impact
  • Neglect (e.g. paint damage, cable rub)
  • Frame protection kits like Invisiframe or Ride Wrap

Warranty Invalidation

  • Non-original or incompatible parts fitted
  • Rear shocks not supplied with the bike
  • Forks exceeding recommended travel (see model specs)
  • Incorrect fitting of a dropper seatpost
  • Frame modifications (e.g. repainting or unapproved protectors)

Bearings & Maintenance

  • Main pivot bearings are covered only for manufacturing faults.
  • Bearings are wear items and need routine maintenance, especially after riding in mud or pressure washing.

Intended Use & Model Guidelines

  • Bikes must be used within the category defined for each model.
  • Excludes competition, hire, reward or rental use.
  • See the model’s Ride Guide or geometry section for limits.

Useful Product Life Cycle

All bikes have a useful lifespan depending on build, care, and usage. Harsh use (e.g. racing, jumping, commercial) may shorten it and is not covered under warranty.

Inspect your bike regularly for:

  • Cracks or deformities
  • Paint wear, corrosion, dents
  • Any signs of abuse or stress

Stop riding and contact your dealer if anything unusual is found.

How to Make a Warranty Claim

  1. Contact the Orange dealer where you bought the bike.
  2. Return the frame (unless advised otherwise) via the dealer for inspection.
  3. Provide:
    • Your original proof of purchase
    • Completed and signed registration card

Note: The warranty period is based on the original purchase date and does not reset after a claim.

Final Notes

  • Warranty is for the original owner only and cannot be transferred.
  • This warranty does not override legal rights provided by your retailer.
  • Always contact your dealer first for any concerns or questions.

Tip: Staple your receipt to your warranty card and store it safely. Ensure the card is completed and stamped by your dealer at purchase.